Privacy Policy

Data Laws and GDPR

Catching Lives is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003, the updated General Data Protection Act 25th May 2018 and Eprivacy policy 2018).

This policy explains how Catching Lives will use your data in accordance with the above laws.

The data we collect from you in the event you make a purchase from our site:

• Your name
• Email address – so we can email your order confirmations, delivery delays, offers etc.
• Billing & Delivery address
• Telephone number or mobile number – we will only call if we have a delivery problem or to talk to you about your order
• Credit card details – we only ask for these when you place an order, and do not retain the details
• Your marketing contact preferences (mailing preferences)
• Products purchased

How the data is collected:

You directly provide information to us when you place an order. When you register for an account with us, or sign up to our newsletter, we collect data that is used in compliance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003, the updated General Data Protection Act 25th May 2018 and Eprivacy policy 2018.

How is your data used?

Catching Lives collects your data so that we can:

• Process your order and manage your account.
• Email you with special offers on other products and services we think you might like.

We use Stripe and PayPal to process payments. When you provide your credit/debit card details we do not have sight of or store any credit/debit card details ourselves, as they are processed securely by the payment services.

How do we store your data?

Your data is collected through WordPress and Woocommerce and stored with Think Agency, providing SSL security and encryption of data to comply with Data Protection laws. We use password protection for account holders and do not store any credit/debit card information ourselves.

Marketing Communications:

You will only receive communications from us if you have entered into a contract with us by ordering from our website, unless you choose to sign up to our newsletter. In this case, Mailchimp will retain your email address and name until such time that you choose to unsubscribe from these emails.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Catching Lives from contacting you for marketing purposes.

What are your Data Protection rights?

Catching Lives would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Catching Lives for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Catching Lives correct any information you believe is inaccurate. You also have the right to request Catching Lives to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Catching Lives erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Catching Lives restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Catching Lives’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Catching Lives transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: press@catchinglives.org

How do we use cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

Catching Lives uses cookies in a range of ways to improve your experience on our website, including:

• Functionality cookies to keep you signed in upon request.
• Understanding how you use our website.

You can set your browser not to accept cookies, and allaboutcookies.org tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy Policies of other websites

It’s important to remember that although the Catching Lives website collects your data, our privacy policy applies only to our website, so if you click on a link to another website, you should also read their privacy policy.

Changes to our policy

Catching Lives keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 11^th October 2021.

How to contact us:

If you have any questions about Catching Lives’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us via: press@catchinglives.org

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Catching Lives has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office, details of which can be found here: https://ico.org.uk/global/contact-us/